Terms

1. Scope and contractual basis

1.1These General Terms and Conditions (Terms) apply to all contracts for the short-term provision of holiday apartments, holiday homes and other accommodation for lodging purposes (collectively referred to below as the “Accommodation”) by Knaust Operations GmbH, Vor dem Tore 6, 99439 Am Ettersberg, Germany (referred to below as the “Proprietor”), as well as to related services.

1.2Any deviating, conflicting or supplementary general terms and conditions of the Contracting Party shall only form part of the contract if the Proprietor has expressly agreed to their application.

1.3Individual agreements between the Proprietor and the Contracting Party shall take precedence over these Terms. For evidentiary purposes, individual agreements should be documented in text form; their statutory precedence does not depend on this requirement.

1.4The specific content of the contract is determined in particular by the Booking Confirmation, the property description incorporated when the contract is concluded, these Terms and the House Rules provided when the contract is concluded. In the event of contradictions, individual agreements shall take precedence, followed by the more specific information in the Booking Confirmation or property description, over more general provisions.

1.5For bookings made through an intermediary or booking platform, the platform terms effectively incorporated into the booking shall apply additionally to the extent that they govern, in particular, the intermediary service, payment processing or cancellation of the specific platform booking. In all other respects, the accommodation contract is governed by the Booking Confirmation and these Terms.

2. Contracting Party, booking and conclusion of contract

2.1The Proprietor’s contracting party is the natural or legal person identified in the Booking Confirmation as the person or organisation making the booking (referred to below as the “Contracting Party”). The natural persons who actually use the Accommodation are referred to below as the “Guests”. If the Contracting Party also uses the Accommodation, the Contracting Party is also a Guest.

2.2Bookings may be made in particular through booking platforms, the Proprietor’s website, by email, by telephone or in writing.

2.3A mere availability or booking enquiry is non-binding unless it is clearly identified as a binding offer in the relevant booking process. By submitting a booking expressly identified as binding, the Contracting Party makes a binding offer to conclude an accommodation contract.

2.4The contract is concluded as soon as the Proprietor confirms the booking in text form, in particular by email or through the booking platform (the “Booking Confirmation”). For platform bookings, the contract may instead be concluded in accordance with the booking process shown on that platform.

2.5If the content of the Booking Confirmation differs from the booking, it constitutes a new offer by the Proprietor. In this case, the contract is concluded when the Contracting Party accepts the amended offer in text form or makes the required payment with knowledge of the amendment.

2.6Upon receipt, the Contracting Party must check the Booking Confirmation for obvious errors and notify the Proprietor of any discrepancies without undue delay. Statutory rights remain unaffected.

2.7For an important operational reason, the Proprietor is entitled to assign the Guest Accommodation of at least equivalent quality within the same property, provided this is reasonable for the Guest. This shall not result in any additional costs for the Guest.

3. Guests, occupancy and responsibility

3.1The Accommodation may only be occupied by the Guests stated in the booking or subsequently confirmed by the Proprietor and may not exceed the number of persons specified in the property description or Booking Confirmation.

3.2The Contracting Party must truthfully inform the Proprietor of the number of Guests and, where required for performance of the contract, their names. Changes must be reported before arrival or without undue delay after becoming known and require confirmation by the Proprietor if they alter the agreed occupancy.

3.3The Contracting Party must make the contractual terms applicable to the stay and the House Rules available to the Guests in good time and must take appropriate steps to ensure compliance with them.

3.4Persons who have not been registered may not stay overnight without the Proprietor’s prior consent. Where additional occupancy is permissible, a surcharge may only be requested if it was disclosed before the additional occupancy was confirmed.

3.5The minimum age for making a booking is 18. Unless otherwise agreed in an individual case, minors may only stay in the Accommodation when accompanied by an adult who is responsible for supervising them.

4. Services, prices, taxes and charges

4.1The nature and scope of the services owed are determined by the property description applicable at the time of booking and the Booking Confirmation.

4.2The prices shown in the booking process and in the Booking Confirmation are total prices for the booked Accommodation and period of stay, including statutory value added tax where applicable. Any additional mandatory price components shall be shown before booking.

4.3Whether local accommodation, tourism or visitor taxes are included in the total price or are payable separately is determined by the property description, booking process or Booking Confirmation. Guests must provide timely evidence of any personal exemption.

4.4Electricity, water, customary use of heating energy and regular final cleaning are included in the price unless a different arrangement is transparently shown in the booking process or Booking Confirmation.

4.5Wi-Fi forms part of the contractual services if it is stated as included in the property description or Booking Confirmation. Clause 14 also applies to its use.

4.6Additional services, in particular early check-in, late check-out, pet-related services or other special services, are only owed and charged if they have been agreed and their price was disclosed before the booking or order was placed.

5. Payment terms, late payment, set-off and rights of retention

5.1For bookings made through a booking platform, the payment date, payment method and payee are determined by the terms shown in the specific booking process and Booking Confirmation. Additional services not processed through the platform may be invoiced separately by the Proprietor.

5.2For direct bookings, the full Accommodation price must be paid to the account stated in the Booking Confirmation no later than seven calendar days before the agreed arrival date, unless otherwise agreed there. If the booking is made fewer than seven calendar days before arrival, the total amount is due without undue delay upon receipt of the Booking Confirmation and, as a rule, before the Means of Access is provided.

5.3If the Contracting Party is in default of payment, the statutory provisions apply. Following an unsuccessful reminder and expiry of a reasonable payment period, the Proprietor may rescind or terminate the contract where the statutory requirements are met. Further statutory claims remain unaffected.

5.4The Contracting Party may set off undisputed claims, claims established by final judgment and claims arising from the same contractual relationship. Statutory rights of retention remain unaffected, in particular where they are based on the same contractual relationship.

5.5The Proprietor may require a security deposit if its amount was disclosed before booking. The security deposit is payable no later than arrival. The Proprietor is entitled to set off due claims arising from the contractual relationship against the security deposit, in particular claims relating to culpably caused damage, exceptional soiling or unpaid additional services. The unused portion of the security deposit shall be refunded without undue delay after departure and no later than 14 calendar days thereafter. If a final review is exceptionally not possible within that period, the undisputed portion shall be refunded in advance.

5.6For due claims arising from the contractual relationship that are identified after departure, in particular for additional services used, necessary special cleaning or culpably caused damage, the Proprietor is entitled to charge the payment method provided by the Contracting Party in the justified amount, to the extent compatible with the payment method used and legally permissible. The Contracting Party shall be informed in advance in text form of the reason for and amount of the charge.

6. Required information and statutory registration obligations

6.1The Contracting Party must provide complete and truthful information required for the booking, contact, invoicing, provision of access and fulfilment of statutory obligations. Depending on the individual case, this may include in particular names, contact details, billing address, and the number and details of the Guests. Irrespective of the Guests’ nationality, complete provision of the information requested during the booking or check-in process is a prerequisite for provision of the Means of Access to the extent that the data is required for performance of the contract, in particular to provide access, process payments, protect the Accommodation or fulfil statutory obligations. The legal bases and details of data processing are set out in the Privacy Policy referred to in Clause 17.

6.2If material information changes after booking, the Contracting Party must inform the Proprietor without undue delay.

6.3If material information required for performance of the contract or fulfilment of statutory obligations is missing or manifestly incorrect, the Proprietor may set a reasonable deadline for completion or correction. If the deadline expires without result, the Proprietor may refuse performance or rescind the contract if performance of the contract or fulfilment of statutory obligations would otherwise be impossible or unreasonable for the Proprietor.

6.4Guests are required to cooperate with registrations prescribed by law and to truthfully complete or present any required registration forms or supporting documents. Only information required under the applicable law shall be requested. Under the German Federal Act on Registration, Guests who are not German nationals are required to sign a special registration form for commercial accommodation by hand on the date of arrival and to establish their identity by presenting a valid identity document (passport or passport substitute). The Proprietor shall retain registration forms in accordance with statutory requirements and destroy or delete them on time.

6.5Further information about the processing of personal data is provided in the separate Privacy Policy referred to in Clause 17.

6.6Guests who register the Accommodation as their residence with the residents’ registration authority due to a longer stay are required to deregister without undue delay when their stay ends. The Contracting Party is liable for necessary and documented additional expense incurred by the Proprietor as a result of a culpable breach of this obligation.

6.7On arrival or when providing the Means of Access, the Proprietor is entitled to request presentation of a valid official identity document of the Contracting Party or Guests in order to compare their identity with the booking and registration details. A copy shall only be made where this is permitted or required by law. For digital or contactless check-in, identity verification may instead be performed by the Guest submitting images of the front and back of a valid official identity document and a current self-portrait (selfie) for comparison through the check-in process provided; the selfie may be requested as a live image with a liveness check to ensure that a real person is present. This verification forms part of the check-in process and is a prerequisite for provision of the Means of Access. Where the comparison is automated using biometric procedures, separate express consent shall be obtained during the check-in process; Guests who do not consent may, by prior arrangement, complete identity verification in another suitable manner, in particular by video call while presenting their identity document. Information not required for verification, in particular the card access number (CAN) and the serial number of the identity document, may be redacted where the verification process technically permits this. Accepted identity documents include, in particular, identity cards or passports for Guests who are German nationals and passports or passport substitutes, including a recognised national identity card, for Guests who are not German nationals. If identity cannot be established beyond doubt due to missing, incorrect or illegible documents even after a reasonable opportunity to remedy the issue, the Proprietor is entitled to refuse provision of the Means of Access; the rights under Clauses 6.3 and 13 remain unaffected. Identity verification is performed through a specialised service provider that processes the data on behalf of the Proprietor as a processor and is identified in the Privacy Policy; individual checks may additionally be reviewed manually. Automated fraud-prevention checks, in particular analysis of device and connection data, may also be carried out during the check-in process to prevent fraudulent bookings. The submitted images and verification data derived from them shall be deleted after verification within the periods stated in the Privacy Policy, unless a statutory retention obligation applies or continued retention is necessary in an individual case to prevent fraud or to establish, exercise or defend legal claims. Details are governed by the Privacy Policy referred to in Clause 17.

7. Arrival, departure, Means of Access and return

7.1Unless otherwise agreed, the Accommodation is available from 4:00 p.m. on the day of arrival and must be fully vacated and returned no later than 11:00 a.m. on the day of departure.

7.2Early check-in or late check-out requires the Proprietor’s prior confirmation. Any charges must be disclosed before the arrangement is made.

7.3Depending on the Accommodation, access is provided by a key, access card, electronic code or comparable Means of Access. Means of Access may only be made available to registered Guests. They must be stored carefully or treated confidentially, as applicable.

7.4Loss, unauthorised disclosure or suspected misuse of a Means of Access must be reported to the Proprietor without undue delay. The Contracting Party is liable for necessary and documented expenses resulting from a culpable breach of duty by the Contracting Party or a Guest attributable to the Contracting Party. If a physical key or access card is lost or not returned, the Contracting Party is liable for the necessary and documented replacement costs. If the Means of Access forms part of a locking system, in particular within a condominium owners’ association, liability also includes the necessary and documented cost of replacing the affected locking system, including all associated cylinders and keys, where replacement is objectively required for security reasons and is actually carried out. A mere assurance by the Contracting Party or a Guest that the Means of Access has been destroyed or cannot be associated with the Accommodation shall not be accepted as proof, even if made in the form of a statutory declaration, and does not remove the need for replacement.

7.5On departure, the Accommodation must be vacated, swept clean and left in customary domestic order. Dishes must be cleaned, waste disposed of in the designated containers, and windows and exterior doors left closed. Heating and other technical settings must be adjusted in accordance with the property-specific departure instructions; the heating may only be switched off completely on express instruction.

7.6Regular final cleaning is included in the agreed price. The Proprietor may charge necessary and documented additional expense beyond customary final cleaning if it was caused by culpable soiling that exceeds use in accordance with the contract.

7.7If the Accommodation is returned late without an agreed late check-out, the Proprietor may request reasonable compensation for use and any additional loss specifically documented. Fees or compensation already paid shall be credited against the same loss.

7.8The Proprietor or persons appointed by the Proprietor may only enter the Accommodation during the stay for an objective reason and, as a rule, after prior coordination, in particular to prevent or remedy damage, carry out urgent repairs or investigate a material breach of contract. In the event of imminent danger, entry without prior coordination is permitted.

7.9For stays exceeding 14 nights, the Proprietor may carry out or arrange interim cleaning and necessary maintenance and inspection work in the Accommodation at reasonable intervals. Appointments shall be announced in good time and coordinated with the Guest. The Guest must grant the appointed persons access at the announced times. If the Guest culpably refuses or prevents access, the Contracting Party is liable for any necessary and documented additional costs incurred as a result.

7.10Items of recognisable value left by the Guest in the Accommodation shall be retained by the Proprietor for six months. Forwarding shall only take place on request and at the Guest’s expense and risk. A processing fee of EUR 15.00 plus the actual packaging and shipping costs applies to forwarding; the total amount is due before dispatch. After expiry of the retention period, items of recognisable value shall be handed to the local lost property office; in all other respects, the Proprietor is entitled to dispose of the items. Perishable items may be disposed of immediately. Statutory provisions remain unaffected.

8. Use of the Accommodation, visitors, subletting and commercial use

8.1The Accommodation may only be used for the contractually agreed lodging purpose and within the scope of ordinary use of holiday accommodation. Any unlawful use or use that endangers the Accommodation, other residents or neighbours is prohibited.

8.2Visitors are only permitted to an extent that respects the agreed maximum occupancy, the House Rules and the legitimate interests of other residents and neighbours. Visitors may only stay overnight with the Proprietor’s prior consent.

8.3Subletting or re-letting, whether for payment or free of charge, provision of the entire Accommodation to unregistered third parties, and resale of the booking are not permitted without the Proprietor’s prior consent.

8.4Private photography and video recording on a customary scale remain permissible. Commercial productions, in particular advertising, product or professional content shoots involving additional personnel, equipment or installations, require the Proprietor’s prior consent.

8.5Facilities, furniture and technical systems may not be materially altered, removed or used for an improper purpose without consent. Smoke alarms, fire extinguishers, shut-off devices and other safety equipment may not be tampered with or disabled.

8.6Smoke alarms and other safety equipment may be installed in the Accommodation. If a Guest culpably triggers a false alarm, in particular by breaching the smoking prohibition or causing avoidable excessive smoke or steam, the Contracting Party is liable for the necessary and documented costs incurred as a result, in particular the cost of fire brigade or security service call-outs.

8.7If a parking space is made available to the Guest, including for a fee, this does not create a custody agreement. The parking space is not monitored. The Proprietor is only liable for damage to or loss of parked vehicles and their contents in accordance with Clause 15.

8.8Electric and hybrid vehicles may only be charged at charging facilities expressly designated and marked for this purpose; charging from household sockets in the Accommodation is prohibited. Batteries for e-bikes, e-scooters and comparable devices may neither be charged nor stored indoors. Clause 11 applies to culpably caused damage; the rights under Clause 13 remain unaffected.

9. No smoking, events, parties and consideration for others

9.1Smoking is prohibited in all indoor areas of the Accommodation. This also includes e-cigarettes, e-hookahs and comparable products. Where designated outdoor areas are available, the property-specific requirements applicable there must be observed.

9.2Parties, events and comparable gatherings which, by their number of participants, noise level, duration or organisation, exceed an ordinary stay are prohibited without the Proprietor’s prior express consent in text form. Any consent granted may be subject to objectively necessary conditions.

9.3Guests must show consideration for other residents and neighbours and observe the quiet hours specified in the House Rules or local regulations, in particular the night-time quiet period from 10:00 p.m. to 8:00 a.m.

9.4In the event of culpable breaches, the Proprietor may request the necessary and documented costs, in particular for additional cleaning, odour neutralisation, repairs and causally resulting loss of rental income. Duplicate recovery of the same loss is excluded.

9.5Material or repeated breaches may result in extraordinary termination in accordance with Clause 13. A prior warning shall be given unless it is dispensable in the circumstances.

9.6The consumption, storage, production, sale, distribution and disposal of illegal narcotics, nitrous oxide canisters and comparable substances are prohibited in the Accommodation and on the property. Breaches constitute a material use contrary to the contract within the meaning of Clause 13.2(d). Clause 9.4 applies accordingly to any necessary and documented consequential costs, in particular special cleaning and disposal.

9.7Open flames and barbecuing are prohibited inside the Accommodation. Barbecuing outdoors is only permitted in the designated areas and in compliance with the House Rules and local regulations.

10. Pets and assistance dogs

10.1Pets are only permitted in Accommodation designated for this purpose and with the Proprietor’s prior consent.

10.2A pet fee may only be requested if it was transparently disclosed and agreed before booking or before subsequent consent was given.

10.3Statutory access and participation rights of persons with recognised assistance dogs remain unaffected. Assistance dogs shall not be treated as ordinary pets solely because of their function.

10.4Animals must be kept in a manner that does not unreasonably interfere with the Accommodation, other residents or neighbours. The statutory provisions and Clause 11 apply to culpably caused damage and exceptional soiling.

10.5If the Contracting Party or a Guest brings an animal into the Accommodation without the required consent, the Proprietor may request the necessary and documented additional costs incurred as a result, in particular special cleaning in accordance with Clause 11. The rights under Clause 13 remain unaffected.

11. Duties of care, damage and notification of defects

11.1Guests must treat the Accommodation, its inventory and jointly used areas with care and use them only for their intended purpose.

11.2Defects, damage and hazards apparent on arrival or arising during the stay must be reported without undue delay to the Proprietor using the contact details provided in the Booking Confirmation. In urgent cases, appropriate emergency measures must also be taken.

11.3The Proprietor must be given a reasonable opportunity to remedy the issue. Statutory rights of the Guest to remedy an issue themselves or to react immediately in an emergency remain unaffected.

11.4If the Guest culpably fails to give a required notice of defects, the Guest’s rights shall lapse or be reduced only to the extent that the Proprietor was unable to provide a remedy due to the omitted notice or additional damage resulted.

11.5Any person who culpably causes damage is liable in accordance with the statutory provisions. Recoverable amounts include, in particular, necessary and documented repair costs. If repair is impossible or economically unreasonable, the appropriate replacement value having regard to age, condition and customary useful life is decisive; unjustified replacement at new value is excluded.

11.6Loss of rental income that was actually incurred and documented may be requested to the extent that it was caused by the culpably caused damage and could not have been avoided by reasonable measures. Normal wear and tear and use in accordance with the contract do not give rise to a claim for damages.

12. Cancellation by the Contracting Party

12.1For platform bookings, the cancellation terms of the relevant platform that were effectively incorporated into the specific booking process apply. A cancellation must be made through the method provided there where this is required for processing.

12.2Direct bookings may be cancelled free of charge up to and including 14 calendar days before the agreed arrival date. Receipt of the cancellation by the Proprietor is decisive. The declaration should be made in text form, in particular by email.

12.3In the event of a later cancellation, no-show or failure to use the Accommodation for reasons attributable to the Contracting Party, the Proprietor’s claim to the agreed remuneration shall generally remain in effect in accordance with the statutory provisions.

12.4For simplified settlement, the Proprietor’s saved expenses are assessed at a flat rate of 10% of the agreed Accommodation price. The Contracting Party therefore owes 90% of the agreed Accommodation price to the extent that the Accommodation is not let to another party.

12.5Cleaning fees, local accommodation or tourism taxes, security deposits and separately agreed additional services shall be refunded to the extent that they do not arise or are not provided as a result of the cancellation, no-show or failure to use the Accommodation.

12.6Proceeds from letting the Accommodation to another party for the cancelled period shall be credited against the Proprietor’s claim. The Proprietor shall make reasonable efforts to let the Accommodation to another party but is not obliged to accept a replacement booking on materially less favourable or unreasonable terms.

12.7The Contracting Party may demonstrate that no claim or a substantially lower claim arose. The Proprietor may demonstrate that a higher claim arose.

12.8In the event of a no-show without notice, the Proprietor may make the Accommodation available to another party after a reasonable attempt to make contact. Any proceeds obtained shall be credited.

12.9Payments already made which exceed the Proprietor’s final claim shall be refunded without undue delay as soon as final settlement is possible.

13. Rescission and extraordinary termination by the Proprietor

13.1The Proprietor’s statutory rights of rescission and termination apply regardless of whether the booking was made directly or through a platform. For platform bookings, the platform processes required for handling the matter must also be observed.

13.2In particular, the Proprietor may rescind the contract or terminate it extraordinarily for good cause in accordance with the statutory provisions if

a) a due payment is not made despite a reminder and the setting of a reasonable deadline, unless setting a deadline is exceptionally dispensable;

b) material information required for performance of the contract or fulfilment of statutory obligations is missing despite the setting of a deadline or was knowingly provided incorrectly;

c) the Accommodation cannot be provided safely or in accordance with the contract due to force majeure, natural events, fire, water or pipe defects, official measures or other reasons; or

d) the Contracting Party or a Guest uses the Accommodation in material breach of contract, materially exceeds the permitted occupancy, materially disturbs or endangers other residents or neighbours, or breaches material contractual provisions or House Rules despite a warning. A warning is dispensable if it manifestly offers no prospect of success or immediate termination is justified for special reasons.

13.3If the Proprietor cannot provide all or part of the Accommodation, payments already made for services not provided shall be refunded in full regardless of whether the Proprietor is responsible for the failure. The Proprietor may offer equivalent replacement accommodation; the Contracting Party is only required to accept it if this has been validly agreed or the Contracting Party expressly consents.

13.4Further claims arising from a failure for which the Proprietor is responsible are governed by the statutory provisions and the liability provisions in Clause 15.

13.5If the contract is justifiably terminated due to culpable conduct by the Contracting Party or a Guest, claims for remuneration and damages are governed by the statutory provisions. Saved expenses and proceeds from letting the Accommodation to another party shall be credited; amounts already paid shall not be forfeited in full on a flat-rate basis.

14. Wi-Fi use

14.1Where Wi-Fi is shown as a service in the property description or Booking Confirmation, the Proprietor provides access for customary private use during the stay.

14.2Continuous availability at all times, a specific transmission speed or suitability for a particular purpose are only owed if expressly promised. The Proprietor shall address disruptions attributable to the Proprietor to the extent technically and economically reasonable. Statutory rights in the event of a material service disruption remain unaffected.

14.3Internet access may not be used unlawfully. In particular, the unauthorised distribution or downloading of copyright-protected content, use of unlawful file-sharing services, and retrieval or distribution of criminal content are prohibited.

14.4Access credentials may only be made available to registered Guests. Guests must take appropriate security precautions for their end devices.

14.5The Contracting Party is liable in accordance with the statutory provisions for culpable unlawful use by the Contracting Party or by persons to whom the Contracting Party culpably enabled access. The Contracting Party shall indemnify the Proprietor against justified third-party claims to the extent that they are directly based on such culpable use. The Proprietor shall inform the Contracting Party of claims asserted and, to the extent reasonable, provide an opportunity to participate in the defence.

15. Liability of the Proprietor

15.1The Proprietor has unlimited liability for loss arising from injury to life, body or health caused by an intentional or negligent breach of duty by the Proprietor, the Proprietor’s legal representatives or agents used to perform an obligation.

15.2For other loss, the Proprietor has unlimited liability in cases of intent and gross negligence.

15.3In cases of ordinary negligence, the Proprietor is only liable for other loss where a material contractual obligation is breached, the fulfilment of which is essential for proper performance of the contract and on compliance with which the Contracting Party may ordinarily rely. In this case, liability is limited to the foreseeable loss typical of the contract at the time the contract was concluded.

15.4The foregoing limitations of liability also apply for the benefit of the Proprietor’s legal representatives, employees and agents used to perform an obligation.

15.5Mandatory statutory liability provisions remain unaffected, in particular liability under the German Product Liability Act, in the event of fraudulent concealment of a defect, upon assumption of a guarantee, and statutory liability for property brought onto the premises under Sections 701 et seq. of the German Civil Code where their requirements are met.

16. House Rules, safety and consideration for others

16.1The version of the House Rules made available to the Contracting Party before conclusion of the contract applies to the relevant Accommodation. It forms part of the contract if reference was made to it before conclusion of the contract and there was a reasonable opportunity to take note of it.

16.2Notices provided on site specify the use in accordance with the contract to the extent that they do not contradict the House Rules incorporated when the contract was concluded or the other contractual terms. Subsequent instructions may not unilaterally and materially worsen the content of the contract; objectively necessary safety and emergency instructions remain permissible.

16.3Guests must observe quiet hours, fire safety rules, waste and parking regulations, and other property-specific requirements, and must show consideration for other residents and neighbours.

16.4Children must be supervised in a manner appropriate to their age and the circumstances. Facilities, outdoor areas, stairs, balconies, terraces and play equipment may only be used for their intended purpose and in compliance with visible safety rules.

16.5The Proprietor’s statutory duties relating to premises safety, maintenance and liability remain unaffected.

17. Data protection

17.1The Proprietor processes personal data in particular to initiate and perform the accommodation contract, process payments and access, fulfil statutory obligations, and establish, exercise or defend legal claims.

17.2Complete information about the controller, legal bases, recipients, storage periods and data subject rights is provided to the Contracting Party in a separate Privacy Policy at the time the data is collected. The Privacy Policy is available online.

17.3Where data concerning Guests is not collected directly from them, the Proprietor’s statutory information obligations remain unaffected.

17.4Where exterior or entrance areas of individual properties are under video surveillance, appropriate notices on site and the Privacy Policy shall provide information about this. No video surveillance takes place inside the Accommodation.

18. No statutory right of withdrawal for accommodation booked for a specific date or period

18.1Contracts for accommodation services concluded for a specific date or period generally do not carry a statutory right of withdrawal under the provisions governing distance contracts.

18.2The voluntary or agreed cancellation rights under Clause 12 and the statutory rights of the Contracting Party and Guests, in particular in the event of defects, failure to provide the Accommodation or good cause, remain unaffected.

19. Consumer dispute resolution

The Proprietor is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

20. Governing law, jurisdiction and final provisions

20.1The law of the Federal Republic of Germany applies. For consumers, this choice of law does not deprive them of the protection afforded by mandatory provisions of the law of the country of their habitual residence where that law would apply in the absence of a choice of law under the statutory conflict-of-laws rules.

20.2If the Contracting Party is a merchant, a legal person under public law or a special fund under public law, the registered office of the Proprietor shall be the exclusive place of jurisdiction for all disputes arising from the contractual relationship. The statutory places of jurisdiction apply in relation to consumers.

20.3The version of these Terms incorporated when the relevant contract is concluded applies. Amendments generally apply only to contracts concluded in the future unless an effective individual agreement is made.

20.4If individual provisions of these Terms are or become wholly or partly invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. The invalid or unenforceable provision shall be replaced by the statutory provisions.

20.5The contractual language is German. If these Terms or other contractual documents are translated into other languages, the translation is provided for information only; in the event of discrepancies, the German version shall prevail.

20.6Where the website displays Google Maps Platform content, including current place ratings, its use is additionally subject to the Google Maps Platform Terms at https://cloud.google.com/maps-platform/terms.