Cancellation policy

1. Cancellation by the contracting party

1.1For bookings made through a platform, the cancellation terms of that platform that were validly incorporated into the specific booking process apply. Where required for processing, the cancellation must be submitted using the method provided by the platform.

1.2Direct bookings may be cancelled free of charge up to and including 14 calendar days before the agreed arrival date. The date on which the landlord receives the cancellation is decisive. The cancellation should be made in text form, in particular by email.

1.3In the event of a later cancellation, no-show or non-use of the accommodation for reasons attributable to the contracting party, the landlord's entitlement to the agreed remuneration generally remains in place in accordance with the applicable statutory provisions.

1.4For simplified settlement, the landlord's saved expenses are assessed at a flat rate of 10% of the agreed accommodation price. The contracting party therefore owes 90% of the agreed accommodation price unless the accommodation is re-let.

1.5Cleaning charges, municipal accommodation or tourism taxes, deposits and separately agreed additional services will be refunded insofar as they are not incurred or provided as a result of the cancellation, no-show or non-use.

1.6Proceeds from re-letting the accommodation for the cancelled period will be credited against the landlord's claim. The landlord will make reasonable efforts to re-let the accommodation but is not obliged to accept a replacement booking on substantially less favourable or unreasonable terms.

1.7The contracting party remains entitled to prove that no claim, or a substantially lower claim, arose. The landlord remains entitled to prove a higher claim.

1.8In the event of a no-show without notice, the landlord may re-let the accommodation after a reasonable attempt to make contact. Any proceeds obtained will be credited.

1.9Payments already made that exceed the final claim will be refunded without undue delay as soon as the final settlement can be completed.